empire today llc corporate office Things To Know Before You Buy

We’re unhappy to hear that you feel this fashion, and recognize that we’ve spoken to you in regards to your concerns. For those who continue to own concerns please Make contact with us at customersupport at empire-today.com.

I demanded to check out to somebody who is in cost. They gave me the "head" salesman. He despatched out another salesman to "aid" me. Well, we create One more carpet installation. Once the installer arrived, it was the incorrect colour, the measurements ended up Improper.

The carpet installers did not survey their working place before you make their determination or they'd have found Yet another entrance they might have utilized.

10.) Scheduling couldn't inform me what was being mounted after they known as the working day prior: was it for LVP? Or Sheet Vinyl? They usually couldn’t give me a time selection of in the event the installer can be there

I count on being reimbursed for time without work operate And maybe for The complete carpet since you can not adhere to up inside your warranty .

So to incorporate insult to damage. We acquired a get in touch with from an outstanding Handle rep who asked me how my install was!?!! Justification me?? I reported you imply the a person that they didn’t present nearly ?

I'd my carpet set up in 2012. It was purported to certainly be a high quality carpet & it appears ABSOLUTELY HORRIBLE! It’s snagged just about everywhere & the seams are all developing & there’s patches of carpet lacking there. My first phone simply call I used to be explained to I could be supplied a get in touch with back in 2-three days afterwards. I didn’t hear anything so I get in touch with back again all over again & was supplied my reference number & explained to my other reference number, from my to start with call, was shut for some cause! So in the mean time I get a letter indicating they couldn’t have a hold of me & to call. I phone the person who was on the letter & I go away her a voicemail. She hardly ever termed me again! I known as once again & demanded to speak to the supervisor. The supervisor, who stated his name was Saul, obtained within the phone & gave me my THIRD reference number & reported it would be sent into a supervisor & “escalated” & promised I'd get a phone back by the subsequent evening.

The issue with “Empire Today” is they are contracting little organizations without any experience to save cash, and we the customers are shelling out lots of money for mediocre function and service.

! Just after quite a few makes an attempt to achieve Anyone any individual. I spoke with Meagan at their most important office and he or she combined with the Installer supervisor that they might use another underlayment. Once they last but not least confirmed as many as redo the ground they didn’t have any new underlayment ! After achieving The supervisor he claimed that the main office reported not To place down new but to reuse the first! They did the ground and it was excellent. For 2 weeks that is certainly, it absolutely was now worse than just before and two times as loud!! Very well you already know the Tale now about acquiring ahold of these and acquiring a person out to consider the flooring. its the tip of march by now! Apri[, May, June, July, ,Aug and Here is the God’s sincere real truth The supervisor showed up just after you know how many promises and dates set and damaged , I am aware I have them all documented, September twenty seventh, which was helpful for him since his wife was with him and he spelled out which they have been on their way to their lake cabin and stopped by for a humidity reading!! He walked in with my spouse and I standing there and stated he could hear it advertisement feel the floor going and hadn’t even manufactured it to your Bed room nonetheless! He shook his head a advised us both that it had been empire carpets nj Lousy and yep they would take care of us and make this ground suitable!!! To start with time ever of us listened to and even created point out of gluing the ground down! He stated that it ought to have been glued down! He certain us that they'd help it become ideal and acquire us taken care of and left1 Monday I receive a connect with from Meagan and she said that she had his report Which there WAS NO Dilemma With all the INSTALLTION and that we were being Accountable for shelling out to possess the ground glued down ! So with that being said I'm forwarding all this facts and dates and instances and phone phone calls and claims and broken appointments and no return phone calls and voice mails that were left to a lawyer if we do not get any response from this email! I am able to guarantee It could be a lot a lot more cost efficient for Empire to fix or swap our flooring than for me to just take authorized motion!! Not a menace a Assure!

I will probably be speaking to the greater Business enterprise Bureau and won't ever advise utilizing Empire for everything ever all over again. I am aware that I am just one human being, but I'll effect this corporation with my voice.

To this point, I have incurred approx. $3200 in charges for the rental of a POD and packing supplies and for fixing the floor inside the front entrance plus the hold off in development has become accruing costs since your crew has not saved your term to fix the challenge to my gratification.

I just cancel my contract on this business once they screwed up not once but twice the installation agenda in my rest room. Initially was plan final Friday. It absolutely was rescheduled for today att 9am grow to be 11am then we should hold out until Virtually 1pm and nobody came.

Alright so we get yourself a manager who swears they can make it as much as us. Took $a hundred off the cost to reschedule. Reluctantly I agreed bc that they had my deposit etc. Scheduled for November 28.

We recognize that this issue is annoying for you, and we regret to listen to that you've got still to obtain your refund. We’ll even further review your issues, and we’ll be in touch with you before long.

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